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SHIPPING, TERMS, conditions & SERVICE

Everything you need to know about shopping at trumpetwool.com Everything you need to know about shopping at trumpetwool.com
Everything you need to know about shopping at trumpetwool.com Everything you need to know about shopping at trumpetwool.com

the basics

Free product exchange with prepaid return label

Flat rate shipping

Same shipping rate no matter the size of the order.

TRACKABLE SHIPMENTS WITH DHL

ORDERS FULFILLED FROM SWEDEN WITHIN 48 HOURS

REMARKABLE CUSTOMER SERVICE

question

got a question?

We ship to

SWEDEN

FINLAND

DENMARK

GERMANY

AUSTRIA

NETHERLANDS

belgium

POLAND

CZECH REPUBLIC

39:00 KR

7:50 €

7:50 €

11:50 €

11:50 €

11:50 €

11:50 €

11:50 €

11:50 €

After you order is placed:

1

FULFILLMENT

You will receive an order confirmation via email and your order is handled from our warehouse. Typically within 24 hours. Then handed over to DHL for shipping. 

2

shipping & tracking

DHL sends a tracking number to the email you used in the order and transports the package.

3

pickup

DHL notifies you that you shipment is delivered. Pickup at your nearest service point.

EXCHANGE & RETURNS

Email us within at [email protected] 14 days from receiving your order. Include: • order number,
• what you would like to return and
• If you don’t mind, the reason for your return or exchange.

Fill in the return form that came with your order. Make sure to mark it with “exchange” or “return”. If you’re exchanging the product, also fill out which product, color and size.

Put the products back in the bag they came in and in a package that can handle the journey. Use the included, prepaid, return slip and hand it in at a DHL service point.

Please note The products can be tried on but not used. Return only products that are in the same condition as when you received them. If we find that the returned item fails to fulfill above requirements we reserve the right to return the product to you and charge the freight costs. All returns are inspected on arrival.  

 

We return your money as soon as we have received the return and insured that all of the above is in order.

Returns are charged with the cost of freight. Same as the freight cost specified.
Sweden 39 kr, Denmark and Finland 7:50 €, Germany, Austria, Netherlands, Belgium, Poland and Czech Republic 11:50 €

RETURN WITHIN 14 DAYS

You have the right to change your mind and return the order within 14 days from receiving it. Your payment will be refunded when your product is returned and the time it takes to process the refund (approximately 14 days).  

PRODUCT ISSUES / WARRANTY

In the unfortunate case of one of our products being defective, email us at [email protected]. Describe the issue thoroughly and attach images to allow us to assess the problem as quickly and correctly as possible.

UNCOLLECTED GOODS

For goods returned to us after not being picked up we charge a fee of 29.9 € (299 kr). The payment for the order is refunded and the fee is withdrawn. 

BROKEN PARCEL

Make a complaint to the transporter upon pick up.

WE SHIP TO

flag_sverige

SWEDEN

flag_finland

finland

flag_denmark

DENMARK

flag_deustschland

GERMANY

flag_austria

AUSTRIA

flag_holland

NETHERLANDS

flag_belgium

BELGIUM

flag_poland

POLAND

flag_czech

CZECH REPUBLIC

SAFE PAYMENT AND FAST SHIPPING WITH

SwishLogo
Mastercard_logo
visa_logo
DHL_logo

flat rate SHIPPING • SAME PRICE NO MATTER THE SIZE OF THE ORDER

languanges

Currency

We ship to:

flag_sverige
flag_finland
flag_denmark
flag_deustschland
flag_austria
flag_holland
flag_belgium
flag_poland
flag_czech

Choose Euro for orders outside Sweden